This Privacy Policy explains how we collect, use, and protect information submitted through this website when you contact us regarding aerogel products, quotations, samples, technical requirements, and business cooperation.
We may collect information that you voluntarily provide when you submit an inquiry, request a quotation, ask for samples, download resources, or communicate with us through this website. This may include your name, company name, email address, phone number, country or region, project details, product requirements, and other information related to your aerogel insulation application.
For aerogel product communication, we may also receive technical or project-related information such as application scenarios, operating temperature, insulation space, required thickness, product type, quantity, drawings, testing requirements, packaging needs, lead time expectations, and customization requests. This information helps us provide more accurate product recommendations and business support.
We use the information you provide to respond to inquiries, prepare quotations, arrange sample discussions, recommend suitable aerogel products, evaluate customization needs, support technical communication, improve our website content, and develop long-term B2B cooperation. We do not use your information for unrelated purposes without a reasonable business basis.
Information submitted through this website may be used by our sales, technical, and project support teams to communicate with you about aerogel powder, aerogel felt, aerogel sheet, aerogel coating, and other related insulation solutions. Communication may take place by email, phone, WhatsApp, or other business contact methods provided by you.
This website may use cookies or similar technologies to understand how visitors use our pages, improve website performance, and optimize content related to aerogel products and industrial insulation applications. You may adjust your browser settings to limit or disable cookies, but some website functions may not work properly.
We do not sell your personal information. We may share necessary information only with trusted internal teams, service providers, logistics partners, or production-related parties when needed to support quotations, samples, product development, order communication, or delivery arrangements. Such sharing is limited to legitimate business purposes.
We take reasonable measures to protect the information submitted through this website against unauthorized access, misuse, loss, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure. We recommend avoiding the submission of highly confidential technical documents unless a separate confidentiality agreement has been confirmed.
If your aerogel application involves confidential drawings, formulas, engineering plans, customer projects, or customized product development, please contact us directly before sending sensitive files. Unless a separate written agreement is signed, information submitted through this website is used only for preliminary communication and does not automatically create a formal confidentiality agreement.
We may retain inquiry records, quotation communication, sample discussions, and project-related information for a reasonable period to support ongoing communication, future cooperation, quality follow-up, and business records. When information is no longer needed for these purposes, we may delete or securely archive it.
You may contact us to request access to, correction of, or deletion of personal information you have provided through this website, subject to applicable business, legal, or record-keeping requirements. You may also ask us to stop sending non-essential business communication at any time.
This website may include links to third-party websites, platforms, or tools for convenience. We are not responsible for the privacy practices, content, or data handling policies of those external websites. We recommend reviewing their privacy policies before submitting information.
We may update this Privacy Policy from time to time to reflect changes in our website, business operations, product communication process, or legal requirements. The latest version will be posted on this page.
If you have any questions about this Privacy Policy, your submitted information, or communication related to aerogel products and industrial insulation solutions, please contact us through the contact details provided on this website.
For questions related to website privacy, aerogel product inquiries, sample requests, quotations, or B2B project communication, please contact us directly.
